Manufacturing Support Consultant

Are you ready to take on a role with a dynamic team of technology consultants? Cre8tive Technology & Design is seeking a Manufacturing Support Consultant to drive best practice processes and perform supportive tasks to improve our customers’ use of information technology, including Epicor Kinetic software. Join us in revolutionizing the way manufacturers operate by optimizing CRM, Supply Chain, Manufacturing Execution, and Quality Management through innovative ERP solutions.

Cre8tive Technology & Design is an industry-leading technology partner specializing in end-to-end business solutions that amplify efficiency, effectiveness, and productivity for manufacturers. As a Premier Epicor ERP partner, we leverage our cutting-edge process-based methodologies to tailor solutions to the unique needs of each company.

As a Manufacturing Support Consultant, you will play a pivotal role in our Customer Care Service Team. Your responsibilities will include supporting custom-tailored, high-quality deliverables and providing efficient customer service. Your proven experience in ERP engagements will contribute to the success of our projects.

How you will make an impact:

· Continuously add value, for Cre8tive and Cre8tive customers.

· Foster trust, cooperation, and a culture of excellence.

· Drive excellence, improve our reputation as a manufacturing advice source.

· Successfully complete software projects on time and within budget.

· Promote Cre8tive’s Implementation Framework, products, and services, contributing to growth.

· Drive continuous improvement by promoting information technology best practices

· Influence the team to persevere through disruptions and make informed decisions.

Perks & Benefits:

· Competitive base salary within the range of $85,000 – $105,000.

· Generous monthly incentive plan based on utilization, outstanding service, teamwork, and professional development ranging from $1,000 – $3,200 monthly, $11,500 – $38,500 annually.

· Full benefits package including medical, dental, and vision.

· Company-sponsored 401k plan with a 4% match.

· 10 paid company holidays.

· Generous paid vacation policy.

· Home based work, when not on site with customers.

To qualify for this role, some of the considerations are:

· Bachelor’s degree (Business, MIS, IS, Education or related) or equivalent experience preferred.

· 3+ years consulting, business application training, ERP implementation, and/or customer support in Epicor or similar systems required.

· Experience developing business processes and improvement of manufacturing, operations, and supply chain.

· Excellent verbal and written communication skills.

· Experience in Aerospace and Defense Industry preferred.

· Ability to travel 10% for customer engagements.

· Passionate about continuous improvement and personal development.

To be successful in this role, you must:

· Build trust and effective communication at all organizational levels.

· Lead teams through change with empathy and tact.

· Thrive in collaborative large interdependent teams.

· Have strengths in modeling and troubleshooting best practices and maintaining deliverables.

· Be a champion of innovation, adaptability, and positive outcomes.

· Use analytical thinking skills to understand customer challenges and develop innovative solutions

· Apply expert knowledge processes related to CRM, Supply Chain, Manufacturing Execution, and Quality Management using Epicor Kinetic software.

· Possesses real-life ERP experience, especially in manufacturing, aerospace, or defense.

Cre8tive Technology & Design is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.

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