- 21 August 2013
There is no better time to re-evaluate your business processes than when you are about to select and implement a new business system. Too many distributors fail to recognize the true value of the software they evaluate because they get stuck on one particular response: “Because that’s the way we’ve always done it.”
Granted, you need a distribution software solution that conforms to your business and not the other way around. However, many distributors overlook the fact that today’s technology and industry best practices can allow them to do things more profitably and in ways they never imagined.
According to a study performed by Cisco Systems, “Companies that changed their business processes at the same time they implemented new technology saw a 25-30 percent increase in productivity. Without changing their business processes to fit the new technology, businesses actually lost productivity at a rate of 6-9 percent.”
The best solution providers adhere to lean methodology when it comes to distribution functionality and processes. Lean process re-engineering can minimize or eliminate waste in your business—those steps in a daily process that add zero value to the customer and take entirely too much of your time and effort, while resulting in a significant number of costly errors. Be sure to enquire with the solution provider if they have staff certified in lean methodology. You want to use this opportunity to architect new processes that will immediately impact your profitability and customer service levels.
For those business processes that are truly unique to your company, your new technology should be modifiable to handle exceptions. To clarify, the system must be fully adaptable to your needs without invasive changes to any elements of the application code. Changing the application code practically guarantees costly problems down the road.
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