As COO, Mary leads all the operational aspects of delivery; including implementations, custom, and technical solutions. Mary has been involved in the services arena for the past 25 years and has been working with Epicor products in various capacities for the past twelve years. Over the years Mary has been involved in managing global projects and leading large, complex, and high profile projects. Mary’s experience includes business process analysis, requirements definition, solution recommendations, implementation, program management and deployment tools development. Mary has a track record of optimizing operations by focusing on the importance of technology in maximizing customer business goals and objectives.