Implementation Facilitator

Role Summary / Purpose:

Are you looking for an opportunity to be a part of a growing company providing ERP solutions and implementation services? Cre8tive Technology & Design is currently hiring an Implementation Facilitator who is a dynamic individual with proven experience in ERP systems to produce quality turnkey implementations. If you are an ERP implementation coordinator who seeks endless opportunities to grow professionally, this is the position for you!

Cre8tive Technology and Design is a team of dedicated software and professional consulting specialists and experienced business strategists who create lasting relationships as dedicated ERP software solutions partners. Our experienced team devotes all our efforts to sales and services of ERP business management software and works to make our clients’ businesses more successful and efficient.

The Implementation Facilitator is a valuable position within our organization. You will impact client success metrics through continuous improvement via system and turnkey implementation product development. You will be responsible for full cycle implementation including effective and efficient client training, meeting coordination, and executing a seamless go-live process.

In addition to hands-on professional experience, our company offers competitive salaries, medical and retirement benefits, and an engaging and fully remote work environment designed to inspire cre8tive solutions.

Perks & Benefits

Remote work
A competitive base salary and multiple bonus opportunities
100% coverage for employee health insurance premiums on select plans and up to a maximum amount
A company-sponsored 401k plan with a 4% match
10 paid company holidays
Generous paid vacation
Hands-on industry experience working with an Epicor Certified partner

Essential Responsibilities:

How you will make an impact:

  • Help grow the bottom line by being instrumental in growing and stabilizing client’s businesses
  • Is passionate about ensuring project deliverables are completed on time
  • Is a subject matter expert in ERP implementation and training
  • Can confidently provide effective support to customers for their product
  • Has proven success in coordinating and leading client meetings to provide knowledge transfer of system processes
  • Understands the importance of working diligently with a sense of urgency
  • General knowledge of U.S. accounting practices and GAAP

Qualifications / Requirements:

To qualify for this role, some of the considerations are:

  • Bachelor’s degree (Business, MIS, IS, Financial or related) or equivalent experience required
  • Business application training, or customer support in Epicor or similar systems preferred
  • ERP system implementation experience preferred
  • General knowledge of manufacturing, operations, and finance is preferred
  • Excellent verbal and written communication skills
  • Tech & system-savviness required
  • Ability to travel up to 20%

To be successful in this role, you must be:

  • Capable of successfully implementing and supporting customers in services and products
  • Knowledgeable in utilizing MS Office Word, Excel, and PowerPoint
  • Ability to operate in a fast-paced environment and rapidly adapt to changes in the market and technology
  • Detail-oriented, highly organized, and skilled in multitasking and problem solving
  • Collaborative and able to communicate and influence across multiple departments
  • Proactive attitude able to motivate others
  • A goal-oriented team player who is reliable, dependable, and self-motivated to meet and surpass deadlines
  • Advocate for project management efficiencies
  • Eager to continue personal and team development
  • A sense of pride and ownership in your work and contributions

Compensation Range: $70,000 – $95,000 + bonus eligibility
Cre8tive Technology & Design is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.

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