Help Desk Support

Cre8tive HelpDesk

Cre8tive HelpDesk provides functional, technical and managed service support to keep your Epicor Application running optimally. Whether you require functional answers, are installing products, service packs or want to optimize the performance of your environment, CRE8TIVE HelpDesk can assist.
Quickly resolve process, functional and technical issues
Protect and extend the Epicor investment by providing access to the latest software
Keep Epicor solutions running at peak performance and people productive
Managed Services:
Scheduled periodic Maintenance – performed by IT department is done with little impact on day to day operations and governed by Managed Service Plan.

Hosting, System Management
Backup Services, DB Administration
Application maintenance, Printer Management
Capacity and, Availability Management
Incident Management through HelpDesk
Change Management

Features and Benefits of using Cre8tive HelpDesk
Remote Telephone/Online Support

Place helpdesk calls through email, customer portal, or phone

Unlimited Named Contacts

Support hours M-F 5:00 AM to 5:00 PM PST

Automatic Renewal

Discounted rates on prepaid plan

Weekend and after hours support upon request and scheduling for priority HelpDesk cases

Vendor escalation Support

Service Level Commitments

Service Level Commitments
Bronze: 40 hours a month
Silver: 80 hours a month
Gold: 160+ hours a month