Cre8tive_Technology_Help Desk Support

Help Desk Support

Cre8tive Help Desk provides functional, technical and managed service support to keep your Epicor Application running optimally. Whether you require functional answers, are installing products, service packs or want to optimize the performance of your environment, CRE8TIVE Help Desk can assist.

 

Quickly resolve process, functional and technical issues.

 

Protect and extend the Epicor investment by providing access to the latest software.

 

Keep Epicor solutions running at peak performance and people productive.

Managed Services:

•  Scheduled periodic Maintenance – performed by IT department is done with little impact on day to day operations and governed by Managed Service Plan.

•  Hosting, System Management

•  Backup Services, DB Administration

•  Application maintenance, Printer Management

•  Capacity and, Availability Management

•  Incident Management through HelpDesk

•  Change Management

 

Help Desk Fact Sheet

http://www.ctnd.com/download/help-desk-fact-sheet-2/

Features and Benefits of using Cre8tive HelpDesk

“We initially contacted Cre8tive as we need help with multiple projects.  We ended up signing up with their Help Desk Support services and we couldn’t be happier.  Their response time and deliver has been above what they promised and most projects have taken less time than projected.  The Cre8tive folks have been very pleasant and eager to address our Epicor needs.”

– Longview Power, LLC

Features and Benefits of using Cre8tive HelpDesk

Remote Telephone/Online Support
Place Helpdesk Calls Through Email, Customer Portal or by Phone
Unlimited Named Contacts
Support Hours M-F 5:00 AM to 5:00 PM PST
Automatic Renewal
Discounted Rates on Prepaid Plan
Weekend and After Hours Support Upon Request
Vendor Escalation Support

 

Service Level Commitments

Bronze:        40 Hours per Month

Silver:           80 Hours per Month

Gold:            160+ Hours per Month

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